PartPlanner

PartPlanner Privacy Policy

Effective date: 22 June 2026
Provider: Pattform Ltd
Product: PartPlanner
Contact: support@partplanner.io
Website: www.partplanner.io

1. Introduction

This Privacy Policy explains how Pattform Ltd collects, uses, stores, shares, and protects personal information when you use PartPlanner.

PartPlanner may be described publicly as “PartPlanner by Pattform Ltd”. In this Privacy Policy, “PartPlanner”, “we”, “us”, and “our” mean Pattform Ltd, trading through the PartPlanner product or brand.

This Privacy Policy applies to:

  • The PartPlanner website;
  • The PartPlanner web application;
  • PartPlanner account registration and login;
  • Team workspaces;
  • Billing and subscription management;
  • Customer support;
  • Product communications;
  • Related operational systems.

By using PartPlanner, creating an account, joining a team, purchasing a subscription, purchasing a lifetime deal, or contacting us, you agree that we may handle personal information as described in this Privacy Policy.

2. Who We Are

PartPlanner is provided by:

Pattform Ltd
NZBN: 9429053747204
Email: support@partplanner.io
Website: www.partplanner.io

Pattform Ltd is responsible for the personal information it collects and holds through PartPlanner.

3. Privacy Contact

Pattform Ltd has a person responsible for privacy matters.

You can contact us about privacy matters at:

Email: support@partplanner.io

You can use this contact for privacy questions, access requests, correction requests, deletion requests, export requests, complaints, or concerns about how your personal information is handled.

4. Personal Information We Collect

We collect personal information where it is reasonably necessary for providing, securing, supporting, improving, marketing, or billing PartPlanner.

The types of personal information we may collect include the following.

Account information

  • Name;
  • Email address;
  • Username or display name;
  • Login provider details;
  • Account ID;
  • Authentication identifiers;
  • Email verification status;
  • Account status.

Team and membership information

  • Team name;
  • Team slug;
  • Team description;
  • Team role;
  • Team membership status;
  • Invite details;
  • Admin, owner, or member status;
  • Team activity metadata.

Billing and payment information

Payments are processed by Stripe or another payment provider we may use in the future.

We may collect or receive:

  • Stripe customer ID;
  • Subscription ID;
  • Checkout session ID;
  • Payment status;
  • Plan type;
  • Billing email;
  • Billing name;
  • Billing address, where provided;
  • Invoice and receipt references;
  • Payment failure status;
  • Refund status;
  • Lifetime deal purchase status.

We do not store full card numbers or full payment card details on our own systems.

Product and team data

PartPlanner allows users and teams to store product-related business data.

Depending on how you use PartPlanner, this may include:

  • Parts inventory data;
  • Build data;
  • Supplier or purchase references;
  • Resale workflow information;
  • Notes or descriptions entered by users;
  • Team-specific configuration;
  • Exported inventory information;
  • Uploaded or imported data, if those features are made available.

You should not enter personal information into product fields unless it is necessary and you are authorised to do so.

Support and communication information

When you contact us, we may collect:

  • Your name;
  • Email address;
  • Support request details;
  • Messages you send us;
  • Screenshots or attachments you provide;
  • Issue history;
  • Communication preferences.

Technical, usage, and diagnostic information

When you use PartPlanner, we may collect:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Approximate location based on IP address;
  • Pages or screens visited;
  • Actions taken in the app;
  • Login and session events;
  • API request metadata;
  • Error logs;
  • Performance logs;
  • Security logs;
  • Audit logs;
  • Timestamps.

This information helps us operate, secure, troubleshoot, and improve PartPlanner.

Website, cookies, and analytics information

Our website and app may use cookies, local storage, session storage, analytics tools, or similar technologies.

These may be used to:

  • Keep you logged in;
  • Remember preferences;
  • Secure sessions;
  • Measure website or product usage;
  • Understand product performance;
  • Improve user experience;
  • Detect abuse or security issues;
  • Understand whether marketing or product updates are effective.

We may use analytics tools, including Google Analytics, either at launch or in the future.

You can usually control cookies through your browser settings, but disabling some cookies may affect how PartPlanner works.

5. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you sign up, log in, pay, use the app, contact support, or fill out forms;
  • From your team owner, admin, or another user who invites you to a team;
  • From Stripe or another payment provider;
  • From Auth0 or another authentication provider;
  • From our website, application, APIs, logs, analytics, and monitoring systems;
  • From service providers that help us operate PartPlanner;
  • From publicly available sources, where relevant and lawful.

Where practical, we collect personal information directly from the person concerned.

6. Why We Use Personal Information

We use personal information for the following purposes.

To provide PartPlanner

  • Create and manage user accounts;
  • Authenticate users;
  • Create and manage teams;
  • Manage team roles and permissions;
  • Provide inventory, build, and team features;
  • Provide inventory export functionality;
  • Link paid claims to users and teams;
  • Enforce paid entitlements;
  • Provide access to billing and account settings.

To process payments and subscriptions

  • Create checkout sessions;
  • Manage subscriptions;
  • Process lifetime deal purchases;
  • Verify payment status;
  • Issue receipts and invoices;
  • Handle failed payments;
  • Process cancellations and refunds;
  • Prevent payment fraud and abuse.

To support users

  • Respond to support requests;
  • Investigate bugs or errors;
  • Help with account linking;
  • Resolve billing issues;
  • Communicate service updates;
  • Provide onboarding or product assistance;
  • Handle manual data export requests where appropriate.

To secure and operate the service

  • Monitor reliability and performance;
  • Detect suspicious activity;
  • Prevent abuse, fraud, or unauthorised access;
  • Maintain audit logs;
  • Troubleshoot incidents;
  • Protect users, teams, and systems.

To improve PartPlanner

  • Understand how users interact with the product;
  • Improve user experience;
  • Prioritise features;
  • Measure performance;
  • Analyse aggregated or de-identified usage trends;
  • Test and improve product changes.

To communicate with you

  • Send service-related messages;
  • Send billing notices;
  • Send security notices;
  • Send support responses;
  • Send product updates;
  • Send promotional or marketing emails where permitted;
  • Invite feedback or product research participation.
  • Keep business records;
  • Comply with applicable laws;
  • Resolve disputes;
  • Enforce our Terms of Service;
  • Respond to lawful requests;
  • Protect the rights, property, and safety of Pattform Ltd, PartPlanner, users, customers, and service providers.

We collect and use personal information where it is connected to a lawful business purpose, including providing, securing, supporting, improving, marketing, and billing PartPlanner.

Where applicable, we rely on one or more of the following grounds:

  • You have provided the information to us;
  • The information is needed to provide PartPlanner;
  • The information is needed to perform or manage a contract with you;
  • The information is needed for billing, support, security, analytics, marketing, or fraud prevention;
  • The information is needed to comply with legal obligations;
  • The use is otherwise allowed by applicable privacy law.

8. Sharing Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary with the following.

Service providers

We use trusted service providers to operate PartPlanner, including providers for:

  • Authentication and identity management;
  • Payments and billing;
  • Cloud hosting;
  • Databases;
  • Email delivery;
  • Analytics;
  • Monitoring;
  • Logging;
  • Customer support;
  • Security;
  • Development and operations tooling.

Our providers may include AWS, Google, Auth0, Stripe, and other operational providers.

These providers may access personal information only as needed to provide services to us.

Team members and team admins

Information in a team workspace may be visible to other members of that team depending on their role and permissions.

Team owners and admins may be able to see information about team members, invitations, activity, roles, entitlement status, and team data.

Payment providers

We share billing and payment-related information with Stripe or another payment provider so payments, subscriptions, invoices, refunds, and billing management can be processed.

We may disclose personal information if we reasonably believe it is necessary to:

  • Comply with law;
  • Respond to lawful requests;
  • Enforce our Terms of Service;
  • Investigate fraud, abuse, or security incidents;
  • Protect the rights, property, or safety of Pattform Ltd, PartPlanner, users, customers, or others;
  • Manage disputes or legal claims.

Business transfers

If Pattform Ltd or PartPlanner is involved in a sale, merger, acquisition, restructuring, financing, asset sale, spin-out, or similar transaction, personal information may be disclosed or transferred as part of that transaction.

Where practical, we will require the recipient to handle personal information consistently with this Privacy Policy or applicable privacy law.

9. Overseas Disclosure and Storage

PartPlanner may use service providers located outside New Zealand.

Your personal information may be stored, processed, or accessed in countries such as New Zealand, Australia, the United States, or other countries where our providers operate.

This may include providers such as AWS, Google, Auth0, Stripe, analytics providers, email providers, monitoring providers, support providers, and other operational providers.

Where we disclose personal information outside New Zealand, we will take reasonable steps to ensure the information is protected in a way that is consistent with applicable privacy requirements.

By using PartPlanner, you acknowledge that your personal information may be processed by overseas service providers as part of providing the service.

10. Security

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration, or destruction.

Security measures may include:

  • Authentication controls;
  • Role-based access controls;
  • Encrypted connections;
  • Access logging;
  • Monitoring and alerting;
  • Backups;
  • Secure development practices;
  • Restricted administrative access;
  • Use of reputable cloud, identity, and payment providers.

No online service is completely secure. You are responsible for keeping your login credentials secure, using secure devices, and managing team access carefully.

If you believe your account or team has been compromised, contact us immediately at support@partplanner.io.

11. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Whether your account is active;
  • Whether your team subscription or entitlement is active;
  • Legal, tax, accounting, or business record requirements;
  • Security, audit, and fraud-prevention needs;
  • Backup and disaster recovery cycles;
  • Dispute or support history;
  • Whether deletion has been requested and can lawfully be completed.

When personal information is no longer needed, we will delete it, de-identify it, or securely archive it where appropriate.

Some information may remain in backups, logs, or records for a reasonable period after account deletion.

12. Account and Team Data Deletion

You may request deletion of your account or certain personal information by contacting us at support@partplanner.io.

Team data may be controlled by the team owner or business customer. If you are a team member, we may need to refer certain deletion or access requests to the team owner or administrator.

We may decline, delay, or limit deletion where we need to retain information for:

  • Billing records;
  • Legal obligations;
  • Security records;
  • Fraud prevention;
  • Dispute handling;
  • Enforcement of our Terms;
  • Backup integrity;
  • Legitimate business recordkeeping.

We may need to verify your identity before actioning a deletion request.

13. Access and Correction Rights

You may ask us whether we hold personal information about you.

You may also request access to your personal information or ask us to correct it if it is inaccurate, incomplete, or out of date.

To make a request, contact:

Email: support@partplanner.io

We may need to verify your identity before responding.

We will respond to access and correction requests within the timeframe required by applicable law.

In some cases, we may refuse or limit access where allowed by law, such as where disclosure would affect another person’s privacy, reveal commercially sensitive information, create a security risk, or breach legal obligations.

14. Data Export

PartPlanner supports inventory exporting within the product.

For a full data export, you must contact us manually at support@partplanner.io.

Export availability may depend on:

  • Your role in the team;
  • Whether you are the team owner or admin;
  • The type of data requested;
  • Technical feasibility;
  • Account status;
  • Billing status;
  • Security and privacy considerations;
  • Whether the export would disclose another person’s information.

We may require team owner or admin approval before exporting team data.

15. Marketing and Product Communications

We may send you service-related communications, including:

  • Account notices;
  • Billing notices;
  • Security notices;
  • Product updates;
  • Changes to policies;
  • Support responses;
  • Operational messages.

We may also send marketing or promotional communications where permitted.

You can unsubscribe from marketing emails using the unsubscribe link where available, or by contacting us at support@partplanner.io.

You may still receive important service, billing, legal, or security messages even if you unsubscribe from marketing emails.

16. Analytics and Product Improvement

We may use analytics and diagnostic tools to understand how PartPlanner is used and how it performs.

This may include Google Analytics or similar tools.

Where practical, we use aggregated or de-identified information for analytics and product improvement.

Analytics may help us understand:

  • Which features are used;
  • Where users encounter errors;
  • How onboarding performs;
  • What parts of the product need improvement;
  • General usage trends;
  • Whether product or marketing updates are effective.

We do not use analytics to sell your personal information.

17. Artificial Intelligence and Automated Processing

PartPlanner may use automation for operational purposes, such as entitlement checks, fraud prevention, account linking, usage analytics, logging, monitoring, and system security.

Unless clearly stated otherwise, PartPlanner does not use your personal information to make automated decisions that have legal or similarly significant effects on you.

If we introduce AI-powered features that materially change how personal information is handled, we will update this Privacy Policy or provide additional notice where appropriate.

18. Children

PartPlanner is not intended for children.

You must be at least 18 years old, or the age of legal majority in your location, to create an account or purchase PartPlanner.

We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us so we can investigate and take appropriate action.

19. Business Customers and Team Members

PartPlanner is intended primarily for business and team use.

If your access to PartPlanner is provided through a team, business, employer, client, or organisation, that organisation may control parts of the team workspace and data.

Team owners and admins may be able to:

  • Invite or remove users;
  • View member details;
  • Manage team access;
  • View or change team data;
  • Manage billing;
  • Request deletion or export of team data;
  • Control team settings.

If you are a team member, your organisation or team owner may have its own privacy obligations to you.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by email, in-app notice, website notice, or another reasonable method.

The updated Privacy Policy will apply from the effective date shown.

If you continue using PartPlanner after the updated Privacy Policy takes effect, you acknowledge the updated policy.

21. Complaints

If you have a privacy concern or complaint, contact us first so we can try to resolve it.

Email: support@partplanner.io

Please include enough detail for us to understand and investigate your concern.

If you are not satisfied with our response, you may have the right to contact the New Zealand Office of the Privacy Commissioner or another relevant privacy authority.

22. Contact Us

For privacy questions, access requests, correction requests, deletion requests, export requests, or complaints, contact:

Pattform Ltd
Product: PartPlanner
NZBN: 9429053747204
Email: support@partplanner.io
Website: www.partplanner.io